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Kiwi Campers Campervan rentals New Zealand - Terms and conditions
All New Zealand Kiwi Campers Rates are:
Standard Rates Include:
Daily Hire ChargesThe daily hire charges are calculated on a daily basis, not a twenty-four hour day. Hours of OperationVehicles are available at 9:00AM on the day you commence your hire and must be returned by 4:30PM on termination unless prior arrangements are made. Kiwi Campers' Auckland and Christchurch Depots are closed on the following days: 25th of December, 26th of December and the 1st of January. Long Term Hire DiscountsDiscounts for longer term rentals are available. Multiple RentalsMultiple rentals within NZ can be combined to qualify for the long term hire discounts. Minimum Hire Periods and One-Way HiresFor all rental vehicles there is a minimum period of five (5) days. It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days. TransfersA complimentary transfer is available to or from your accommodation or the Airport on the day of pick up and drop off of the vehicle in Auckland and Christchurch. The hirer must advise Kiwi Campers of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available between the hours of 10:00am and 3:00pm. Vehicle EquipmentThe following equipment is standard in all of NZ Kiwi Campers' motor homes and campervans:
Deposit and paymentsTo secure the booking a non-refundable deposit of $400 NZD is required. The balance of monies owing to Kiwi Campers is required when the hire commences. Cancellation fees apply. This deposit may vary if the booking is through an agent of Kiwi Campers. 28 days prior to the hire commencing Kiwi Campers will charge the hirer's credit card the full amount of the rental cost. If after this date the hirer cancels their booking the cancellation policy will apply. Credit CardsOur preferred payment method is by credit card or cash payments (NZD). We accept Visa, MasterCard, and American Express. A surcharge fee of 3.5% on any American Express transaction (including the Bond) applies. CancellationsPlease note that your deposit is non-refundable. Cancellation fees are as follows:
If a vehicle is returned early for any reason there is no refund available. Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. Transferring a booking, once confirmed, will incur a NZD $25 fee, unless it is within 30 days of travel where the above cancellation charges apply. A booking can only be transferred to a maximum of 6 months before or after the original date of travel. Amendments to increase the length of the booking can be made at no cost. Amendments to decrease the booking will be charged at a minimum of NZD $25.00 provided the amendments occur at least 30 days prior to departure date. It is important to note that Kiwi Campers may at its discretion treat any amendment to decrease the booking as a cancellation. Insurance - Standard RatesAll Kiwi Campers Standard Rates include Standard Kiwi Campers Vehicle Insurance (Bronze). When you collect your vehicle we take an impression of your credit card for the bond. This is the insurance excess for any accident which may occur during your holiday. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident-damage bond liability plus any extra costs such as fuel fill-up and emptying of the toilet at the end of hire or any traffic infringements, losses or breakages. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. Where a credit card is not available, a cash bond will be held by Kiwi Campers for 21 days following the termination of the hire. All our three insurance levels; Gold, Silver and Bronze (see below) are on a per-accident basis. A new waiver is required for the remaining days of hire after an accident has happened. This is why you must therefore report any accidents to Kiwi Campers. Failure to report the accident to Kiwi Campers may result in the total bond waiver being taken again. The hirer is fully liable for any damage to a Kiwi Campers vehicle or third party property if:
Excess Reduction OptionsThere are three levels of excess / bond reduction available to the hirer. The standard insurance included in our rates is called the Bronze Insurance Cover. These excess reduction options are also available for drivers under 25 years of age. Bronze Insurance CoverYou are fully insured in case of accident damage or loss of contents (excluding personal belongings). Ford Transit - There is an excess of $4000 NZD (excess is $4500 NZD for drivers under 25 years of age) included within our standard rates. Toyota Hiace - There is an excess of $2000 NZD (excess is $2500 NZD for drivers under 25 years of age) included within our standard rates. Silver Insurance CoverFord Transit - Our Silver Insurance Cover is an extra $20 NZD per day and this reduces your excess to $1500 NZD. Toyota Hiace - Our Silver Insurance Cover is an extra $10 NZD per day and this reduces your excess to $750 NZD. Silver insurance will be charged for a maximum of 50 days. After this point the hirer will be covered for this level of excess at no further cost, unless the insurance criteria of these terms and conditions are breach by the hirer. Gold Insurance CoverFord Transit - Our Gold Insurance Cover is an extra $35 NZD per day and this reduces your excess to $250 NZD. Toyota Hiace - Our Gold Insurance Cover is an extra $17.50 NZD per day and this reduces your excess to $125 NZD. Gold insurance will be charged for a maximum of 50 days. After this point the hirer will be covered for this level of excess at no further cost, unless the insurance criteria of these terms and conditions are breach by the hirer. Gold Insurance Cover includes the following extras:
Windscreen and Tire CoverWindscreen and Tire cover is available at the Bronze and Silver levels for an additional cost of $100 per hire. This covers one incident and must be taken out again if the customer wants to be covered for the remainder of their hire period. AnimalsWe regret that animals are not permitted to travel in any of NZ Kiwi Campers' vehicles with the exception of guide dogs. Road RestrictionsHirers are permitted to drive their vehicle on any road in NZ except the following which are prohibited in all circumstances:
The vehicle shall not be driven on any beach or unformed roads in New Zealand. On-Road Assistance - Mechanical FaultsIf the vehicle has any mechanical failures these problems must be reported to Kiwi Campers as soon as possible in order to give Kiwi Campers the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Kiwi Campers has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Kiwi Campers do not accept any liability for any claims made after this point. Please read the refunds section for information on possible compensation in the event of an equipment failure. Maintenance and Repairs - Equipment FaultsThe hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include daily checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD Player, Microwave, gas heater, air conditioning unit and gas (or thermal) hot water heater do not constitute a breakdown. Kiwi Campers will endeavour to facilitate on-road repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation. If the vehicle has any equipment failures (not mentioned above) these problems must be reported to Kiwi Campers as soon as possible in order to give Kiwi Campers the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Kiwi Campers has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Kiwi Campers do not accept any liability for any claims made after this point. Vehicle Substitution and DesignKiwi Campers shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide a comparably high standard vehicle at the same or lower daily rate. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer design changes. RefundsRegretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Kiwi Campers will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct debit. Refunds are processed once a week. Please be aware that in the event of an accident, no refunds are available for the time taken to get a new vehicle to you, or the vehicle fixed. In the event of a mechanical or equipment failure, compensation will only be granted if there is more than a 48 hour delay in a single location (i.e. city or town) that was not initially planed. In the event that this occurs the customer will only be refunded for the rental rate of the total time delayed from the point Kiwi Campers was advised of the situation. FuelAll vehicles are supplied with a full tank of fuel at the start of the hire, and must be returned with a full tank at the end of your hire. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost to refill, plus a processing fee. Delivery and Return of VehicleThe vehicle shall be returned in a clean condition, on the return date in the agreement and at the location noted on the agreement. Change of Drop-Off destinationThe destination can be changed after the rental has been commenced but authorisation must be obtained from Kiwi Campers. An additional cost may apply. Late ReturnIf a vehicle is returned late without any authorisation, then a late fee of $200 NZD per day will be charged in addition to the daily hire. These fees will be charged on a per-day basis. ImportantKiwi Campers (New Zealand) Limited reserves the right to amend conditions, vehicle specifications and tariffs at any time without prior notice. Kiwi Campers (New Zealand) Limited reserves the right to refuse any rental at its own discretion.
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