Maui New Zealand campervan rentals - hire conditions

• Rental basis: per calendar day
• Rates and Maui Premium Package are GROSS in New Zealand dollars and are subject to change without notice.
• Minimum rental period 5 days.

• Unlimited kilometres
• Vehicle insurance (excess* applies)
• 12.5% GST
• Starter Pack
• Extra driver fees
• Airport transfer on pick-up and drop-off (except Wellington)
• Kitchen Kit
• Personal Kit
• Explore NZ CD
• Customer Care 24hr road service helpline (freephone)
• Travel Wallet including road maps and travel information
• Free Mountain Bike Hire available at selected Top Ten Holiday Parks

MAUI PREMIUM PACKAGE:
The Maui Premium Package of NZ$50 per day (maximum NZ$2,500 per rental) is payable in addition to the daily rental rate and is commissionable.

• Excess Reduction Option 2 (Nil excess)
• Diesel Tax Recovery fee
• Wellington & Queenstown Location fees
• Child / Booster Seat
• Pre-Purchase Gas (PGO)
• Picnic Table and Chairs (per person travelling)

ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation and paid by customer on pick-up:

• Picnic Table NZ$22 per rental
• Picnic Chair NZ$12 per rental
• Child / Booster seat NZ$25 per rental (Not available with Spirit 2 or Spirit 2T/S).
• Tent (4 persons) NZ$75 per rental
• Camping Pack NZ$20 per day, maximum charge NZ$200 for 2 persons
• First Aid Kit NZ$30 for purchase
• Souvenir Road Atlas From NZ$10 for purchase
• Snow Chains Free of Charge
• Mountain Bikes Hire free of charge at selected Top Ten Holiday Parks
• Kruse Commentary System NZ$10 per day (3 - 6 days) NZ$8 per day (7+ Days)
• PGO – Pre-Purchase Gas Option:
  • Spirit 2 NZ$15 per vehicle
  • Spirit 2T/S / Spirit 4 / Spirit 6 NZ$25 per vehicle
• PFO – Pre-Purchase Fuel Option Details on request

TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up. Please note all prices quoted in this document are in New Zealand dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.

• Minimum rental period is 5 days. Minimum rental period 10 days for hires between 23 December 2006 and 10 January 2007. Minimum rental period is subject to change during peak periods.
• Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle’s return is counted as the final day of the rental.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Special rates are available for rentals of more than 90 days. Discounts available on application only.
• Late Pick-up or early return of vehicle, does not entitle the hirer to any refund of the unused portion of the rental.
• Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of NZ$150 in addition to the daily rate.

• One-way rentals are available between all branch locations.
• A one-way rental fee of NZ$150 is charged for rentals between the North and South Island (and vice versa), where pick-up is between 01 October 2008 and 31 March 2009.

MULTIPLE RENTALS
Should a customer have more than one rental, they can be combined to qualify for longer term hire discounts. Campervan and car hire in Australia, New Zealand and South Africa for both Britz and Maui can be combined to qualify if travel is completed within a 3 month period.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction option taken, if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Maui Premium Package will apply. Contact reservations for more information. The one-way fee (if applicable) and charges for additional products and services (refer to page 2) will be charged per vehicle rented.

CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination after the Rental has commenced, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to NZ$500 will apply.

RENTAL EXTENSION
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.

Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

2 Berth unleaded petrol: Nil
2 Berth diesel: NZ$3.70
2 Berth (Toilet Shower): NZ$3.70
2 Berth Grande: NZ$3.90
4 Berth: NZ$3.90
6 Berth: NZ$4.25

Rates are subject to Government changes.
Note: Diesel Tax Recovery fee is included in the Maui Premium Package

TRANSFERS
Maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must find their own transportation to and from the branch at their own expense.

FOR YOUR PROTECTION
New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is
completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering
the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.
Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

This NZ$7,500 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1
or Excess Reduction Option 2.

Excess Reduction Option 1

Cost per day NZ$20 (max charge NZ$1,000)
Excess reduced to NZ$2,500

With Excess Reduction Option 1 the hirer is responsible for the first NZ$2,500 of ANY ACCIDENT COST of
damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre
damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily
rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect
of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2

Cost per day NZ$38 (max charge NZ$1,900)
Excess reduced to Nil

With Excess Reduction 2 the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party.
Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Note: Excess Reduction Option 2 is included in the Maui Premium Package

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 FOR
TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
   a) any vehicle submersion
   b) creek or river crossing
   c) driving through low plain flooded areas
   d) beach driving
3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. 9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected. For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

Debited bonds are subject to a 1.75% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.
Debited bonds are subject to a 4.5% credit card administration fee in addition to the bond amount when the credit card used is an American Express card. This administration fee is not refunded when the bond is refunded.

If you do not take an Excess Reduction Option, the security deposit is NZ$7,500 payable by credit card. NZ$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important The that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance.

If Excess Reduction Option 1 has been taken the Security Deposit is NZ$2,500.
The NZ$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance.

If Excess Reduction Option 2 is nominated with or without No Worries Cover or the package booked is the Premium Package the security deposit is NZ$220.

The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that Maui can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Maui reserves the right to retain a NZ$220 cleaning fee if the vehicle is not returned in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, 1.75% administration fee will apply to all Visa and MasterCard and American Express. A non-refundable MasterCard transactions. A non-refundable 4.5% administration fee will apply to American Express cards. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond. Please refer to the vehicle security section above for more information.

INFRINGEMENTS
We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$60.

LICENCE
A full resident country drivers licence, is to be presented at the time of rental. If the licence is not in English
format, an international drivers licence is also required.

AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers over the age of 75, a medical certificate stating that the
customer is fit to drive for the duration of the hire is required.

KITCHEN AND PERSONAL KIT
One Kitchen Kit (tea towel, crockery, cutlery, cooking utensils) and Personal Kits for the number of clients
travelling (towel, pillow, pillowcase, duvet, bed sheet) for all motorhomes are included in the daily rental rate at
no extra cost.

ROAD RESTRICTIONS
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

• One-way rentals are available between all branch locations.
• A one-way rental fee of NZ$220 is charged for rentals between the North and South Islands and vice versa, where pick-up is between 01 October and 31 March.
• The one-way fee if applicable is charged per hire.

WELLINGTON AND QUEENSTOWN FEES
Vehicle collections and returns in Wellington and Queenstown incur a NZ$200 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

• If cancelled up to 21 days prior to pick-up No Fee
• If cancelled from 21 to 7 days prior to pick-up 20% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever No refund available

IMPORTANT
Maui reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

PERSONAL AND COMPANY CHEQUES
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

DISCLAIMER
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.

• Auckland, Wellington and Christchurch: Daily from 0800 to 1730hrs, closed Christmas Day.
• Queenstown: Daily from 0800 to 1730hrs in the summer months, daily from 0800 to 1700hrs in the winter
  months. Closed Christmas Day

Pick-up and/or drop-offs in Queenstown and Wellington incur a NZ$100 fee (same city pick-up and drop-off, one
fee applies). Note: These fees are included in the Maui Premium Package

NOTE: Terms and Conditions and Rates are governed by the complete “Rental Agreement” as provided at time of
check-out.