Click-nz.com Limited - General information plus terms and conditions 01 April 2008

For definite bookings
Please state all full names, number of people, your flight arrival and departure times and locations, as well as your credit card details for a non-refundable deposit/booking fee (see individual quote) to secure your booking. You will then receive booking confirmation by fax or email plus a voucher for each operator once all required rest payments have been processed

Rates
Rates/Prices detailed are subject to change at any time until full payment has been received & tickets have been issued.
All rates and costs on our website are shown in New Zealand Dollars. Please note, that the daily rates for the rental cars are based on 24 hours, whereas for campervans and Motorhomes this is based on calendar days (first and last day count as hire days)
We reserve the right to correct any pricing errors or omissions that may occur in quotes etc.
Quotes and enquiry details do not guarantee the availability of services shown/quoted

Pick up and drop off of vehicles
All rental cars and campervans can be generally picked up and dropped off during normal business hours between 8.00 am and 5.00 pm.
If you would like to pick up or drop off your vehicle out of this office hours you might be able to do this depending on the operator. Extra cost may be charged for services outside normal office/depot hours.

Change bookings
We may charge up to $25.00 for amendments of already confirmed bookings.

Budget hotels or hostels
We may charge an extra fee for every night booked in Budget Hotels or Hostels

Accommodation and rental vehicle bookings
We strongly recommend to make an early reservation especially for travel during peak season eg over Christmas and New Year and for the months of February and March. These months and times are particularly busy for all travel requirements.

One way car and campervan hires
Are possible, one way fees depend on circumstances and length of hire or the company the vehicle is booked with.

Drivers
Minimum age 21 years, all current drivers licenses in English language or valid international drivers licenses are accepted.
Some rental operators accept drivers under 21 years old - special conditions apply.

Bond/ excess - general
In case of damage to vehicle and/or third party vehicle involved in incident the excess/bond for rental vehicles can be anywhere between NZ$1000.00 - $7500.00
Usually a credit card imprint is taken - although sometimes this amount is charged to your credit card upon pick up of vehicle.
CDW (collision damage waiver) or excess reductions are available - see individual quote for a car or campervan hire.

Ferry
During peak seasons - we strongly recommend to book the ferry crossing in advance due to high demand - Please advise names for every traveller as well as preferred date/time of crossing.
Note: Spaces for vehicles on the ferries are also sometimes limited during the peak travel season

Flights
We can book all domestic flights at special rates, booking fee NZ$22 per person per flight.

Payments
Deposit at time of booking, remaining balance due at least 35 days before arrival. Some operators accept rest payment on arrival.
At our discretion we may charge a 1.5% Credit card fee on rest payments over certain amounts.

Travel insurance
In New Zealand personal injury is covered by the Accident Compensation Commission (ACC), however, click-nz.com Limited strongly recommends to all clients to take out Personal Travel Insurance at time of booking to avoid loss of deposits etc
We can provide you with a superior travel insurance policy with a reputable NZ company (IAG/Mike Henry) offering complete cover and lots of little extras.

Our general cancellation policy which is superseded by cancellation policies of various transport etc operators - see individual quotes for these

Please note: Loss of deposit after booking/payment has been made
up to 30 days before start of hire/departure: loss of all deposits
30 -10 days before start of hire/departure: 50% of total payment
from 10 days before start of hire/departure: no refund
no refund for unused, prepaid hire days after start of hire/departure

Cancellation / amendment fees
Please be aware that cancelled bookings may incur further charges imposed by Airlines and Tour Operators and rental companies, which could add up to 100%. We may also charge a fee on changes or cancellations.

Method of payment
Payment is possible by credit card - we only accept Mastercard or VISA. These credit card details can be submitted via our secure payment page on click-nz.com or by bank draft or direct credit (within NZ) into our nominated bank account. Please ask for these details if you wish to make payment other than by Credit card. All other details are situated on our secure payment page.

Privacy policy
Any information supplied to click-nz.com Limited is strictly confidential and will not be passed on to any third parties - unless this is required as part of a particular booking where the operator requires credit card details from clients to secure a booking (generally used by Motels within NZ).
We will alert you of this and we will not pass any of your details on without your consent.
You have the right under New Zealand Privacy Law to view and correct any information we hold about you.

Liability
Click-nz.com Limited is a limited company and operates as a travel agency. We will not be held responsible for any loss of enjoyment, loss or damage to luggage or personal effects, and/or damage resulting in death or personal injury which may result whilst travelling.
All transportation, land and sea and air is subject to terms and conditions of the company providing this transportation. Most have limited liability themselves or exclude liability. These particular terms & conditions can be obtained from the carriers involved on request.

Website validity and accuracy
The packages and prices contained within this website and the information provided has been compiled with diligence and care. Every effort has been made to ensure its accuracy, however sometimes changes do occur at short notice and therefore it is sometimes not possible to rectify the changed information to immediate effect.
Regrettably sometimes errors do occur. Please check all details at time of confirmation of a booking

Law and jurisdiction
Any matters arising at all in relation to signed contracts and agreements with transport providers (land, air or sea) are governed by New Zealand Law and are subject to the jurisdiction of the Courts of New Zealand.