MAUI Rental Agreement Terms and Conditions New Zealand Rental Cars
Effective 01 April 2007 – 31 March 2008
Rates include Goods and Services Tax (GST) and are in New Zealand dollars.
- Rental basis: 24 hour
- Minimum rental period three days.
- Minimum rental periods are subject to change during peak periods.
- Car hire is available from Auckland, Christchurch and Queenstown.
- Unlimited kilometres
- Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess” further below)
- 12.5% GST
- Extra driver fees
- One-way rental fees
- Airport transfer on pick-up and drop-off
- Customer Care 24 hour road service helpline (toll free)
- Travel Wallet including road maps and travel information
MAUI PREMIUM PACKAGE
The Maui Premium Package for car rentals is gross NZ$18 per day (maximum charge of NZ$540 per rental)
and is in addition to the daily gross vehicle rate.
The Maui Premium Package component is commissionable along with the vehicle component of the rental.
Inclusions are:
• Excess Reduction Option 2*
* Excess Reduction Option 2 - This option reduces the excess for 2WD cars from NZ$1800 to NZ$220.
FOR YOUR PROTECTION – VEHICLE EXCESS
New Zealand legislation provides limited coverage for personal injury. Maui strongly recommends that all people travelling in New Zealand take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first NZ$1,800 (“the excess”) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the
vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This NZ$1,800 excess can be reduced, in most circumstances, by the purchase of the excess reduction option.
Excess Reduction Option
Cost per day Excess reduced to
NZ$19 (max charge NZ$570) NZ$220
With the excess reduction option the hirer is responsible for the first NZ$220 of ANY ACCIDENT COST of damage to third party property or to the rented vehicle, including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Maui Premium Package
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
Premium Cover Option (PCO)
Where PCO is taken out at a flat rate of $40 per rental in addition to the excess reduction option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE PREMIUM COVER OPTION FOR TRAVEL WITH COMPLETE PEACE OF MIND
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
- Overhead and underbody damage to the vehicle
- Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
- Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
- Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
- A single vehicle roll over occurs.
- Any damage caused while driving under the influence of alcohol or drugs.
- The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-
Diesel which should not be used
(fuel being diesel or petrol), or water or other contamination of fuel.
- The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
- The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
- The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
- Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
If the excess reduction option is not selected, the security deposit is NZ$1,800 to be supplied by credit card.
The NZ$1,800 is taken as an imprint to the hirer’s credit card when the vehicle is collected.
If the Excess Reduction Option is selected the security deposit is NZ$220.
The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected.
The security deposit is not debited provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with a full fuel tank. Except where the customer has purchased Pre Purchase Fuel (PPF), failure to return the vehicle with a full tank of fuel will result in refill charges, which will be advised upon return of the vehicle.
Maui reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned with the interior in a clean condition.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY
DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.
CREDIT CARDS
The credit card holder will be liable as a customer.
Accepted credit cards by Maui are Visa Card, MasterCard and American Express.
PERSONAL AND COMPANY CHEQUES
Personal and company cheques cannot be accepted as payment for rentals at the time of pick-up.
These must be received by Maui 14 working days prior to commencement of rentals.
CALCULATION ERRORS
Maui will not honor calculation errors. Should a calculation error occur Maui will charge for the shortfall
LICENCE
A current and full motor vehicle driver’s license is required and must be produced upon vehicle collection.
Should a foreign license be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s license was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.
ADDITIONAL ITEMS
To be requested at time of reservation and paid by the customer on pick up:
- Picnic Table NZ$22 per rental
- Picnic Chair NZ$12 per rental
- Child / Booster seat NZ$25 per rental
- Tent (4 persons) NZ$75 per rental
- Camping Pack NZ$20 per day (maximum charge NZ$200 for 2 persons)
- Snow Chains Details on request
- PPF – Pre-Purchase Fuel Option Details on request
RENTAL DURATION
- Rental days are calculated on a 24 hour basis
- Minimum rental period is three days
- One-way rentals southbound (from the North Island to the South Island) are subject to a minimum
seven day hire requirement
- Minimum rental period is subject to change during peak periods
- When a rental moves from one rate season into the next, the calculation is based on both rates
- If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Maui branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Maui allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:
• 1 hour late, one third of the daily rate will apply
• 2 hours late, two thirds of the daily rate will apply
• 3 hours late, one full day rate will apply
ROAD RESTRICTIONS
Rental cars can only be driven on sealed/bitumen or well-maintained roads.
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road
(Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township
(Coromandel Peninsula).
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the reservations or scheduling departments.
Subject to the change being approved, an additional charge of up to NZ$550 may apply.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term
hire discounts. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive
car hire in New Zealand for both Maui and Maui can be combined to qualify if the vehicle collection date/s are
within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a
customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle
collection date/s are within a 3-month period however, the original booking/s will not qualify for a discount if
applicable.
Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to
qualify for longer-term discounts.
Longer-term discounts must be requested at the time of booking.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of
more than 100 days should be directed first to Reservations.
ONE-WAY RENTALS
One-way rentals are available between all branch locations. No additional one-way fees apply.
AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of NZ$20.00 per hire will apply for hires with pick-up at Queenstown airport. This fee is subject to change and new airport charges may arise as required.
This surcharge is payable to Maui directly upon collection of the vehicle.
TRANSFERS
Maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport.
INFRINGEMENTS
Maui reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be NZ$60.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental.
Failure to do so will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make, model, or color, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refunds.
CANCELLATION POLICY
No cancellation fees will apply to vehicles cancelled using this package.
IMPORTANT
Maui reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, guide dogs are permitted
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.
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