Terms & conditions
Discover NZ - New Zealand Motorhome Rental

Rates and Daily Hire Charges
Camper Van Hire rentals are charged per calendar day in NZ Dollars.
All prices include 15% Goods and Service Tax (GST)

There is a minimum hire period of 7 or 10 calendar days - one way hires usually more than 10 days and one way fees may apply 
Rates are subject to change without notice.

Standard Rates Include:
• Unlimited Kilometres
• Vehicle Insurance cover*
• Road User Charges / Diesel Tax
• AA 24-hour roadside assistance throughout NZ
• Full tank of fuel (to be replaced when returning the vehicle)
• Complimentary transfers (see below)
• Cleaning fees and pre-departure vehicle preparation
• Basic cooking facilities and utensils
• Basic living equipment, fire extinguisher and first aid kit

Vehicle Substitution
New Zealand Camper Vans reserves the right to substitute a similar or superior vehicle to the hirer. This excludes any breach of contract on our part or refund to the hirer.

Minimum Hire Periods and One-Way Hire
There is a minimum period of seven (7) calendar days for vehicles - 10 days for one way hires or peak season hires 
A standard rental agreement requires that all hired vehicles must be returned to their starting destinations or one way destination by arrangement.
One way rentals are available subject to the term of hire. (Relocation fees may apply)

Transfers
For customers arriving and departing from Auckland, Christchurch or Nelson, a complimentary transfer is available to or from your accommodation inside the CBD or the airport on the day of pick-up and drop-off of the vehicle. This service is available between the hours of 8:00am and 5:00pm. (or outside of these times by prior arrangement) The hirer must advise us of pick up and drop off times one week before collection to be guaranteed the transfer at a certain time.

On-Road Assistance - Mechanical Faults
Camper Van hire bookings come with 24-hour roadside assistance or factory warranty throughout New Zealand. Policy documents and contact numbers are provided with your vehicle.
Any mechanical failures or problems with the vehicle must be reported as soon as possible so that we may rectify the problems during the rental or arrange a replacement for you.

The hirer is not entitled to any refund at the end of the hire period unless we have been informed of the problem earlier. The Company does not accept any liability for any claims made after the return of the vehicle. If the breakdown has directly caused a delay in travel of 12 hours or more, a refund for this period may be requested. Refunds for delays of less in one location are at the discretion of the Company.

Maintenance and Repairs - Equipment Faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained during the hire period, including daily checks of oil, water and battery levels. The hirer shall be liable for any cost associated with the incorrect use of fuel (diesel or petrol), including putting fuel in the water tank or refilling with the wrong type of fuel.

The failure of accessories such as TV, DVD, CD player does not constitute a breakdown. Whilst we will endeavour to facilitate any repairs during the rental period, the hirer is not entitled to a vehicle change or compensation should repairs be impossible.

Drivers’ Requirements and Licences
All drivers must be 21 years of age or older and hold a current valid New Zealand or International driver's licence at the commencement of the hire.
The licence must be a full driver's licence and held for at least two year.
Licences must be presented at the time of hire. No special licence is required.

Road Restrictions
Camper Vans may be driven on any road in New Zealand except the following, which are prohibited in all circumstances:
Ninety Mile Beach - Northland, North of Colville Township - Coromandel Peninsula, Tapu-Coroglen Road - Coromandel Peninsula, Skippers Canyon Road - Queenstown, Ball Hutt Road - Mt. Cook
Driving is also not permitted on any beach or unformed/gravel road in New Zealand. The only exceptions to this are for recognised campground access roads less than 500 metres in length, or public road works.

The company also reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. Where possible, this information will be supplied to the hirer at the commencement of the hire contract, but is subject to change throughout the rental period.

Please note that if these road restrictions are breached, all insurances will become null and void and the hirer will be liable for the full cost of any and all damages incurred.

Insurance
All Camper hires include vehicle insurance for accident, fire and theft, including third party cover.
• Insurance does not cover hirer's personal property.
• Insurance does not apply to reckless driving or driving under the influence of drugs/ alcohol.
• An excess applies where the hirer is responsible for the first NZ$3000.00 of any accident claim.
• All drivers must be over 21 years old with a minimum 2 years driving experience, and hold a   current valid N.Z. Drivers license or approved international driver's license

Bond/Vehicle Excess
A bond of NZ$3000.00 (2 Berth Standard Campervan or 2 Berth Deluxe S/T)
A Bond of NZ$ 5000 (4+2 Berth Deluxe ST and 5 Berth Deluxe ST) dollars is payable by cash or credit card swipe to cover any accident or damage claim to the vehicle.
This bond (either $3000 or $5000) will be used if any damage or claim occurs and/or money deducted to cover expense due to:
• Vehicle returned in dirty or unreasonable condition.
• Fuel tank not filled.
• Toilet Cassette not emptied.
• Vehicle returned beyond the agreed time

Insurance Waiver Options

For 2 Berth Standard (Hiace), 2 Berth Deluxe ST
Bond / Excess: NZ$ 3000 

For 4+2 Berth Deluxe ST and 5 Berth Deluxe ST
Bond / Excess: NZ$ 5000

The following options are available to reduce your NZ$3000 or your NZ$ 5000 insurance excess
• An additional NZ$20 per day rental hire per vehicle reduces your excess to $1500
• An additional NZ$30 per day rental hire per vehicle reduces your excess to $250
* An additional NZ$40 per day reduces your excess to NZ$ 0

Optional Windscreen and Glass cover
is available for an extra NZ$50 per hire per vehicle.


Non Smoking Policy

All Camper Vans are designated Strictly Smoke Free and we will tolerate no exceptions and reserve the right to charge cleaning fees required to restore fabrics and Interior to original condition again .


Traffic Infringements

Any parking or traffic infringements incurred are the responsibility of the hirer. All resulting parking and or speeding fines will be deducted from the bond or credit card along with an additional NZD$20.00 fee to cover credit card, administration and postage fees.


Deposit and payments
To secure the booking a non-refundable deposit is required at time of booking/confirmation
The remaining balance of all rentals is due on or before the commencement of the rental period and will be deducted using the credit card details provided when securing the booking unless alternative arrangements are given.

Credit Cards
Payment can be made by credit card or cash (NZ$). We accept Visa or MasterCard.
All payments are calculated in NZD$ ( New Zealand dollars).
A 2% credit card processing fee applies to all direct payments via credit card  

Cancellation and early return policy
See cancellation policy click-nz.com

Early return policy
Refunds will not be awarded for any early return of vehicle. Allowances will be made for immediate bereavement on proof of loss.

Refunds
There are no refunds for early returns or cancellations after commencement of hire, however, in some circumstances your travel insurance may cover the unused portion of your rental. If for any other reason it is determined that a refund is due, we will process the refund back to the original credit card charged, otherwise a refund cheque will be posted. All refunds are made in NZD$. The Company does not accept any liability for currency exchange rate fluctuations.

Rental extension and late return policy
Rental extensions either prior to commencement or during your hire period are subject to fleet availability. Failure to obtain authorisation to alter your return date will result in the hirer being charged a late return penalty of their daily rate plus an additional NZ$200 per day for each day the vehicle exceeds its return date.

Hours of Operation
Please discuss our hours of operation on collection of your vehicle to avoid unnecessary late return fees.

Change of Drop-Off destination
If the hirer wishes to change the return destination of their vehicle after commencement of the hire period booking, they must first notify us and request permission. This may be denied due to future booking requirements. Any approved return destination changes may incur a one way recovery charge for the vehicle. All prices and Specifications are subject to change due to fleet upgrades or change

Other
We reserve the right to amend these terms & conditions, vehicle specifications and tariffs at any time without prior notice.
We reserve the right to refuse any rental at its own discretion