Wendekreisen Travel Ltd - Terms and Conditions - valid until 30 April 2016

Cancellation policy - click-nz.com cancellation policy applies 


Vehicle Pick up & Return
Wendekreisen operates rental depots in Auckland and Christchurch. On request
Wellington and Picton collection and return may be possible - all subject to availability at all times until confirmed 
relocation fee of $400 applies for vehicle collections or returns in Wellington if accepted 

Upon collection of the vehicle it will be shown to you and all functions explained - Depot contact details are as follows:

Auckland Depot
Unit 6, 197 Montgomerie Rd
Mangere
Auckland
5 minutes from Auckland Airport

Christchurch Depot
240 Roydvale Avenue
Burnside
Christchurch
5 minutes from Christchurch Airport

Depot Business Hours:
Monday to Saturday: 8:30 am - 5:00 pm (08:30 - 17:00) local time.
Sunday / Public Holidays: 8:30 am - 1:00 pm (08:30 - 13:00)

Please note that Wendekreisen cannot accept any vehicle collections after 4:30pm
weekdays and 12.30pm on weekends / public holidays unless an after hour's vehicle
collection has been pre-arranged. There is a charge of NZ$60 for after hour's vehicle
collections. After hours vehicle collections are not available after 7:30pm and before
6:30 am
Customers are advised to arrange for accommodation before and after travelling
in New Zealand.

Airport Transfers & Vehicle delivery
Wendekreisen offers a complimentary transfer between airports and our depots.

Auckland:
Please advise your arrival details (date, time, flight number, accommodation, expected
time of vehicle collection).
After your arrival at Auckland Airport, please call us
Please await our representative in front of the Departures Terminal at
door three. Should no one be available, please take a taxi to our depot. The cost of
approx NZ$30 will be refunded to you if a receipt is provided.
If you spend the first night at a hotel near Auckland Airport, transfer can be organized but you need to call to arrange and confirm this transfer from your accommodation to the depot and then wait in front for the driver

Taxi or shuttle costs from the city will be refunded up to a maximum of NZ$30 if a
receipt is provided. We recommend you pre-book your transfer to our depot the night
before. Please contact "Discount Taxis" (ph. 09-529 1000) to arrange the transfer and
advise us of your estimated arrival time at the depot.

Christchurch:
After your arrival at the airport or your airport hotel, please ring Wendekreisen on their Freephone,
select 2 for Christchurch Transfers to organize your pick up and
await our agent in front of the terminal or your hotel. Should no one be available, please
take a taxi to our depot or book the Super-Shuttle (Freephone: 0800 748 885). The cost of
approx. NZ$20 will be refunded to you if a receipt is provided. If you are staying in the
city, please take a taxi, the cost of approx. NZ$20 will be refunded to you if a receipt is
provided.

Important Notice:
We do NOT recommend vehicle collections immediately after long haul
flights. Wendekreisen advises that a minimum of 8hours rest is recommended to
ensure safe travels. Please also note that afternoon collections may also face significant
traffic congestion.

One Way Rentals
One way rentals are available at no extra charge but must be organised at time of
booking.

Change of Pick Up or Return Location
A change of pick up or return destination is subject to availability. If the hirer wishes to
change the pick up or return destination after a booking has been confirmed, approval by
Wendekreisen must be obtained. A breach of contract relating to pick up or return
locations will incur a NZ$1000 penalty fee.

Vehicle Returns
Vehicles have to be returned on the date, place and time as shown on the contract. Late returns will result in extra charges.

The hirer is obliged to return the vehicle:
• With a fuel level that is marked on the damage sheetIn a reasonably clean condition
• With empty holding tank and toilet
• Extra charges apply should these obligations be ignored

Rental Charges
Rental charges for campervans, motorhomes & recreational vehicles are calculated on a
daily basis, irrespective of pick-up time. Charges include unlimited kilometers, all
equipment and GST. There is a minimum rental period of 7 days. Charges for cars are
based on a 24 hour period. All prices are in New Zealand dollars except where indicated otherwise.

Optional Extras
The following charges will apply for optional extras on your hire:
1. Child Seat / Booster Seat - NZ$ 25 per hire
2. 12 Inch (30.5cm) TV/DVD/USB/SD Multimedia Centre - NZ$75 per hire
3. Satellite TV and decoder(as of 1st Feb 2012) - NZ$ 75 per hire
Available in the following models:
a. Koru Star 2+1
b. Koru Star 2ST
c. Koru 4
d. Koru 6
e. Budget 4

4. DVD Unit (to suit Koru 6) - NZ$ 50 per hire
5. Tom Tom One V3 GPS Unit NZ$ 5 per day (min. $60.00 / max $100)
6. Snow Chains $75.00 per hire
7. After Hours Charge NZ$ 60 per collection/return

Drivers Licence and Minimum Age
A valid national drivers license is required. National drivers licenses which are not in
English need to be presented in conjunction with an official translation or valid
international drivers license. The minimum driver age is 21 years.

Insurance - Campervans

STANDARD INSURANCE (Compulsory)
NZ$16.00 per day with an excess of NZ$1500 for drivers over 25 years (NZ$2000 for
drivers of 21 to 24 years, GST included) for any one damage. A credit card imprint is
sufficient. Maximum charge of NZ$800 per hire.

STANDARD INSURANCE WITH WINDSCREEN AND TYRE COVER
NZ$22.00 per day with an excess of NZ$1500 for drivers over 25 years (NZ$2000 for
drivers of 21 to 24 years, GST included) for any one damage and NIL excess for
windscreen and tyre damage. A credit card imprint is sufficient. Maximum charge of
NZ$1100 per hire.

ALL INCLUSIVE PACKAGE (FULL COVER INSURACE AND EXTRAS):
NZ$36.00 per day will reduce the excess for any vehicle to NZ$250.00 (NZ$500 for
drivers 21 to 24 years). Includes cover for all damages (including overhead & underbody
damages), compulsory standard insurance and windscreen/tyre cover. This package also

includes all 'Optional Extras'. Maximum charge NZ$1800 per hire.

Insurance - Cars

STANDARD INSURANCE (Compulsory)
NZ$14.00 per day with an excess of NZ$750 for drivers over 25 years (NZ$1000 for
drivers of 21 to 24 years, GST included) for any one damage. A credit card imprint is
sufficient. Maximum charge of NZ$700 per hire.

STANDARD INSURANCE WITH WINDSCREEN AND TYRE COVER
NZ$20.00 per day with an excess of NZ$750 for drivers over 25 years (NZ$1000 for
drivers of 21 to 24 years, GST included) for any one damage and NIL excess for
windscreen and tyre damage. A credit card imprint is sufficient. Maximum charge of
NZ$1000 per hire.
ALL INCLUSIVE PACKAGE (FULL COVER INSURANCE & EXTRAS)
NZ$32.00 per day will reduce the excess for any vehicle to NZ$100.00 ($250 for drivers
21 to 24 years). Includes cover for all damages (including overhead & underbody
damages), compulsory standard insurance and windscreen/tyre cover. This package also
includes all optional extras. Maximum charge NZ$1600 per hire.

Exclusions
With standard insurance, the hirer is liable for new damages to tyres and windscreen.

Security Bond
The security bond is equal to the excess amount of your insurance option (see above). A
credit card imprint is sufficient. If paid in cash or by traveler cheque, the security bond
will be refunded at the end of your hire according to the conditions below.

Security Bond Refunds
The bond is will not be charged on return of the vehicle provided that:
• The vehicle is returned to the agreed location at the agreed time
• No damage is incurred to the vehicle or any 3rd party property
• Waste water tank and toilet have been emptied
• No items belonging to Wendekreisen Travel have been lost or damaged
• All traffic fines have been paid
• The vehicle is returned in a reasonably clean condition
• The security bond can be paid by cash, traveller's cheque or credit card. If paid by credit card, an imprint will be taken but not charged unless the above conditions have not been met.

Travel Insurance
In New Zealand, personal injury due to an accident is covered by the Accident
Compensation Commission (ACC). However, Wendekreisen strongly recommends that
customers take out Personal Travel Insurance.

Restricted Roads
A Wendekreisen vehicle must not be driven on Skippers Road (Queenstown), Ninety
Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township
(Coromandel Peninsula). All other public roads are permitted throughout New Zealand.

Rental Period Extension
A hire extension is subject to availability and authorisation by Wendekreisen Travel. Any
costs associated with the extension will be disclosed prior to confirmation and charged on
drop off.

On Road Assistance
In the event of mechanical problems, the hirer should contact Wendekreisen Travel
The Wendekreisen help desk will direct you to the closest service center.

Repair Approval
Repairs of up to NZ$50.00 can be completed without authorization by Wendekreisen. All
repair costs up to NZ$50 will be refunded upon submission of receipts. All repairs
exceeding NZ$50.00 require approval by Wendekreisen Travel.
Wendekreisen wishes to advise that no responsibility will be accepted for
accommodation charges, meals or out-of-pocket expenses resulting from a breakdown.
Wendekreisen will accept liability (and may process appropriate refunds) where the
vehicle was unusable due to mechanical failure and the hirer made reasonable effort to
contact Wendekreisen Travel within 12 hours.

Substitute Vehicles
Wendekreisen Travel reserves the right to substitute a comparable or superior vehicle at
no extra cost. This shall not constitute a breach of contract and does not entitle the hirer
to any refund. Should Wendekreisen not be able to supply a comparable vehicle,
Wendekreisen will compensate the hirer for each day lost.

Privacy Policy
Any information supplied to Wendekreisen Travel Ltd will not be passed on to any other
3rd party. You have the right under New Zealand Privacy law to view and correct any information we hold about you.

Cancellation policy
Deposits become non-refundable once confirmed
30-10 days prior to arrival/pick up: approx 50% of remaining payment/s
From 10 days prior to arrival/pick up: 75 to 100% of remaining costs
No show: 100% of costs