Road Abode Campervans - Terms & Conditions
We ensure that there are no hidden costs and all charges are transparent. When organising your holiday the quoted rates are based on calendar days for hire (not a 24 hour day).
This means, for example, if you collect the campervan on a Saturday and return it the following Saturday, the hire period would be 8 days (first and last day count as hire day)
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The following items are included in the hire:
Unlimited kilometres.
Your vehicle hire will include comprehensive insurance cover (excesses apply), GST (New Zealand tax) as well as 24/7 AA breakdown back-up service.
A full tank of road fuel which must be full at the end of the hire.
Full LPG gas bottle.
Familiarisation with vehicle at time of hire.
Complementary “pick up” and “drop off” service to/from Nelson Airport.
Road maps and travel information are supplied and must be returned with the vehicle.
Key “how to” information for managing those important fixtures and fittings within your van plus a list of important engine and vehicle checks.
An inventory of the contents of the vehicle.
Quality kitchen equipment (cooking utensils, cutlery, crockery etc.).
Quality linen and bedding (for hire exceeding 7 days).
Luggage storage during the time of your vehicle hire.
Our best efforts to achieve any fair & reasonable requests made by our guests.
What's not included in your hire - The following costs are additional to your hire fee:
Road fuel
Personal Insurances – you should have cover for your own personal effects and medical insurance as these are not covered by your hire fees.
Camping ground fee costs.
Any excesses which may become liable resulting from damage to your vehicle or contents.
Cost of replacement for breakages or damage to the contents of your vehicle that occur above and beyond what might be reasonably considered fair wear and tear, which will be covered from a “bond”.
Traffic and parking infringements.
How Hireage Is Calculated
When you hire a campervan it is on a calendar day basis. The day the campervan is picked up is counted as day 1 and the day the van is returned is counted as the final day of the rental period.
Minimum Hire Periods
The minimum hire period is seven (7) days. Shorter periods may be available in the 'off peak period' subject to demand and availability of vehicles.
To Secure Your Booking
An estimate of your total hire costs will be prepared, including all optional extras and bookings as requested.
At this time a usually non-refundable deposit of 20% of the cost is required to secure your booking.
Once your deposit has been paid a confirmation of your booking will be sent to you.
The remaining balance of your hire must be paid no less than 28 days prior to your departure.
Payment Options
You can pay for your holiday by Visa or Mastercard.
We will provide the details via email or phone. Alternatively, you can pay directly into our bank account or use telephone or internet banking, or send us a cheque.
Please ensure that your booking number and name are quoted when you make bank payments – we cannot be held responsible for any disappointment or cancelled bookings that may arise if your payment is unidentified. In all cases we request that you tell us when the payment has been made.
Payment of the security bond may be authorised by credit card, however it is important to note that only the Hirer’s credit card can be accepted.
If you do not have visa or mastercard, we will require cleared funds for the security bond.
Standard practice is to accept payment of the bond via a credit card authority BUT NO TRANSACTION IS PROCESSED unless a claim against the insurance or hirer is required.
A non-refundable administration fee will apply to all Visa and Mastercard transactions in the event of a refund.
For more information on the security bond and insurance cover please read that section.
Making changes to your booking
If there is subsequently any change to your original booking please advise - we will do our best to accommodate your needs. Please note that some changes may incur an additional charge.
A request to extend your holiday will be dealt with by availability at the time and a quotation given for the extended period.
Cancellations and Refunds
Please note click-nz.com cancellation fees apply in all instances when booked with click-nz.com
In all cases:
If actual costs have been incurred (such as accommodation, flights, ferry bookings or hire costs on your behalf) then we will take all reasonable steps to cancel these bookings and obtain a refund.
You will be liable for any such costs incurred where a full refund is not received.
Collection Times
Vehicles are available for collection from our depot unless advance arrangements have been made.
Pick-up times are between 10am and 5pm Monday to Saturday.
Drivers Information
All drivers must be over the age of 25.
We will require the names and ages of all drivers and must sight their driver's license before the commencement of your holiday.
All drivers must sign terms and conditions of hire.
For your information, all drivers must have a full New Zealand driver's license or International license (in English) on their person at all times and to not do so is an offense under the NZ traffic laws.
Compulsory Standard Insurance
All hire fees includes compulsory insurance and damages cover.
This insurance is comprehensive and includes windscreen breakage and flat tyres as well as public liability insurance.
The hirer is liable to pay a compulsory bond to cover the event of an accident or damage done to the vehicle or contents. The security bond of $5,000 covers the insurance excess and the hirer can select a different excess and insurance cover for a fee. Please discuss with us.
Personal Insurances / Travel Insurance
We strongly recommend to have you own insurance to cover your personal effects as well as medical cover.
Traffic Infringements
Any traffic infringements, not paid directly to the applicable authority, will be debited to the Hirer at 200% of the infringement cost.
Security Bond
As stated, a compulsory bond is required for all campervan hires.
This bond is $5,000 and includes GST. The bond is payable, by credit card, prior to pick-up. Please note that whilst the bond payment is authorised by credit card, no transaction is processed unless there is, subsequently, a claim made.
The bond is FULLY REFUNDABLE providing the vehicle has not been in an accident or damaged in any way and all the requirements and terms and conditions of the hire have been fulfilled.
Accidents and Breakdowns
If The Vehicle Is Involved In An Accident
In the event of an accident you are required to ring (or contact) the Police and lodge an accident report with them.
Various
The emergency number for Police, Ambulance or Fire is 111 for anything that is happening now or has just happened, and People are in danger, or Property is in danger of loss or damage, or A crime is being committed and the person or persons who did it is/are nearby, or There is a major public inconvenience
You must ring and notify Road Abode of the accident within 24 hours and you agree to take whatever action is requested of you by Road Abode in order to ensure the safety and wellbeing of yourselves and/or the vehicle.
If There Is A Breakdown
For road-side assistance we will provide you with all necessary phone number and give instructions accordingly
You must ring and notify Road Abode of the breakdown within 48 hours and you agree to take whatever action is requested of you by Road Abode in order to ensure the safety and wellbeing of yourselves and/or the vehicle.
If You Fail To Notify Road Abode of a Breakdown or Accident
A failure to notify Road Abode of any accident or breakdown may result in the following consequences:
The insurance cover may be put at risk or become void.
The campervan hire may be put at risk or become void.
Additional costs and fees may become liable and will be deducted from the security bond.
End of Hire - Things You Need To Take Care Of
Campervans should be returned at the agreed time or between 9am and 3pm Monday to Saturday.In order to have your security bond refunded in full, please ensure that the following have been attended to:
The campervan has been refuelled.
The campervan has been thoroughly cleaned.
The toilet cassette has been emptied and rinsed.
The campervan is retuned to our depot between 1pm and 3pm Monday to Saturday (unless alternative arrangements have been made).
Where we have to re-fuel the vehicle on your behalf a surcharge may apply.
Where you have requested that we arrange cleaning of the vehicle on your behalf, or have failed to take care of this, then a cleaning fee of $200 applies.
Vehicles not returned by the agreed time or to the agreed drop off location will incur additional fees and daily hire charges.
Things which are taken care of by Road Abode
Road Abode will clean all linen and bedding once the campervan has been returned to base.
There are no charges for this service.
LPG Refills or Any Unforeseen Expense
One full tank of LPG (gas for cooking and hot water heating) is included in your hire charge.
Please keep receipts for any LPG refills (or other unforeseen expense that would normally be covered by Road Abode) as such costs can be refunded to you at our discretion.
Please note that no refund can be made if the receipt has not been kept.
Incomplete Inventory or Breakages
The cost of repair and replacement of any losses, damages, breakages to the campervan and/or inventory will be charged at actual cost plus a 20% handling fee.
Other information
All Vehicles Are Non-Smoking
All Road Abode campervans are non-smoking and a cleaning fee of $500 will be charged to any hirer that permits smoking within the van.
Road Restrictions
Road Abode vehicles can only be driven on sealed/bitumen roads. Under no circumstances may vehicles be taken off-road.
Vehicles are not permitted on the following roads:
Skippers Road (Queenstown)
Ski or mountain roads requiring chains
Ninety Mile Beach (Northland)
North of Colville township (Coromandel peninsula).
Unsealed roads except where constructed specifically for regular use by road going vehicles.
Luggage
We recommend that you repack your gear into soft bags instead of suitcases as these take up less room and are more easily fitted into your Campervans storage units.
Liability
In the event of a breakdown, Road Abode can only be liable for up to the maximum amount of your daily hire.
Road Abode is not liable for any losses or consequences arising from events outside its control.
Third Party Bookings
We (click-nz.com) will always do our utmost to assist you where you have requested us to make bookings on your behalf for any third party including:
Accommodation.
Inter-Island ferry services.
Equipment hire
Please note that these bookings and services are made on your behalf and are generally outside of our control and as such:
We cannot be held responsible should an item requested not be available.
We cannot be held responsible for any delays, failures, breakages, damage or disappointment that may arise should the service or item not meet with your expectations.
We cannot be held responsible should a “wrong” or “incorrect” item be supplied.
We urge you to satisfy yourself that your requests are clearly communicated.
We also urge you to verify that all items or hired equipment are as you would hope, prior to your departure.
Disclaimer
We continually strive to update and improve our vehicles and inventory. As such pictures, illustrations and text in any of our documentation, brochures or website are subject to change.
All images serve as examples offered for rental and Road Abode reserves the right to make variances or substitutes of vehicles and inventory as it requires.
Finally
If there are any items we have not covered to your satisfaction, or you have a specific query, please contact us direct and we will endeavour to meet your requirements so you can fully enjoy your holiday.
