Booking / Payment / Conditions KIWI COMBO PASS
Deposits and Payments
A non-refundable deposit or 20% of the package value, must be received in order to confirm and hold reservations. Any additional deposits required by suppliers will also be collected at this time. Balance of payment is due 30 days prior to travel. Failure to pay deposit or full payment will result in the cancellation of your reservations. Your payment of deposit confirms that you have read, understood and accepted our terms and conditions
Credit Cards
We are pleased to accept Visa and Mastercard.
Booking Amendments by You
If you wish to change your travel arrangements in any way after we have confirmed your booking, we shall endeavour to meet your wishes.
An amendment fee of 5% of total booking amount will be charged to cover our administration and communication costs.
We may also need to pass on any amendment/cancellation fees imposed by our suppliers. Please remember you have entered into a contract with us regarding the individual services and you cannot change these without our permission.
Please do not change or cancel a service by contacting the service provider/s direct.
All requests should be made directly through your agent/South Pacific Travellers World office
Failure to obtain our permission to change your arrangements as confirmed by SPTW may result in cancellation of your arrangements with cancellation fees as outlined below being applicable.
Booking Cancellations by You - Our Cancellation Fees
For cancellations 31 or more days prior to departure: your deposit.
For cancellations 15-30 days prior to travel: your deposit plus a further $125.00 per person.
For cancellations 0-14 days prior to travel: 100% of total remaining fare
Any cancellation fees imposed by suppliers will also be charged.
A cancellation can only be accepted in writing either from the person who made the booking or the Travel Agent through whom the booking was made.
The cancellation will be effective from the date on which is is received by us.
Refunds
Any unused or partially-used sections of the travel arrangements are non-refundable. You may be able to claim a refund of your cancellation charges from your insurance company, if the reason for your cancellation complies with the terms of your insurance cover.
Changes After Your Travel Arrangements Have Commenced
It is unlikely that we will need to make any changes to your arrangements but sometimes it is unavoidable. SPTW Ltd reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical. Refunds are not available where circumstances arise beyond the control of SPTW Ltd necessitating alternative arrangements be made to ensure the safety and/or further participation and enjoyment of your holiday.
Fares
The fares for our travel arrangements are correct as at 01 June 2010. We reserve the right to adjust these as necessary. The appropriate fare will be confirmed to you at the time of confirmation. If it is different to what you had expected then you do not have to proceed with the booking. Once you have paid for your travel arrangements in full we will hold the price. The inclusions in each fare are clearly stated in the product information. All other expenses such as refreshments, laundry, visa/passport fees, telephone and communication costs, taxi fares, excess luggage charges and items of a personal nature are not included.
The Kiwi Combo Pass prices include such costs as research and product development, brochure production and distribution, web site development and maintenance, communications and travel documentation. These costs are represented within the package price and no breakdown of costs will be given. All prices advertised are in New Zealand dollars and include 12.5% Goods and Services Tax (15% from 01 October 2010)
Child Policy
Accommodation:
Golden Chain Motel:
A child under 2 years, sharing the same bed as adults is free of charge. A child under 2 years requiring a cot or bed, extra person rate applies.
Go Kiwi Hotel:
First child under 12, sharing with adults and using existing bedding is free of charge. Extra person rate applies to extra child/children.
