General information - Terms and Conditions 2019 Limited trading as 

NZ Travel Tips

Do visitors need a passport or visa to enter New Zealand?

All visitors to New Zealand must carry a passport that is valid for at least three months from the date when they intend to leave New Zealand. Visas are not required for most visitors who are staying less than three months, including Australia, America, Austria, Canada, Germany, Japan, South Korea, Malaysia, The Netherlands, Singapore, Switzerland and the UAE. United Kingdom visitors are able to holiday for six months without requiring a visa. However, it is always best to check requirements on the New Zealand Immigration Service website. For stays longer than three months, a Visitor's Visa maybe required.

Website link to NZ immigration service website:


Please state all full names, number of people, your flight arrival and departure times and locations, as well as your credit card details for a non-refundable deposit/booking fee (see individual quote) to secure your booking. You will then receive booking confirmation by fax or email plus a voucher for each operator once all required remaining payments have been processed.


We will advise rates and costs for rental vehicles, ferries and/or accommodation at time of your enquiry. Some may be subject to change until confirmed.

Once full payment has been received, we will email tickets etc (usually in the form of a voucher). All costs are in New Zealand Dollars including GST.
All charges are made in NZD (NZ$).

Rental Vehicles

Please note, that the daily rates for the rental cars are based on 24 hours, whereas for campervans and motorhomes this is based on calendar days (first and last day count as hire days).

Pricing errors

We reserve the right to correct any pricing errors or omissions that may occur in quotes etc.

Quotes and enquiry details do not guarantee the availability of services shown/quoted.

Pick up and drop off of vehicles

All rental cars and campervans can be generally picked up and dropped off during normal business hours between 8.00 am and 5.00 pm. If you would like to pick up or drop off your vehicle out of office hours, you may be able to do this depending on the operator. Extra costs may be charged for services outside normal office/depot hours.

Change of confirmed bookings

We understand that sometimes you need to amend/adjust your travel itinerary. We may however charge up to $25.00 for amendments of already confirmed bookings. This will be advised at the time the alteration enquiry is received.

All requests for change of bookings are subject to approval by the tour operator prior to being confirmed.

Budget hotels or hostels

We may charge an extra fee for every night booked in Budget Hotels or Hostels.

Accommodation and rental vehicle bookings

We strongly recommend to make an early reservation especially for travel during peak season especially over Christmas and New Year and generally between December and late March. These months and times are particularly busy for all travel requirements.


Minimum age is usually 21 years.

All current drivers licenses in English language or valid international drivers licenses are accepted.

Some rental operators accept drivers under 21 years old - special conditions apply.

Bond/excess - general

In case of damage to vehicle and/or third party vehicle involved in incident the excess/bond for rental vehicles can be anywhere between NZ$1000.00 - $7500.00.

Usually a credit card imprint is taken - although sometimes this amount is charged to your credit card upon pick up of vehicle.

CDW (collision damage waiver) or excess reduction options are available with most rental companies - see individual quote (car / campervan hire).

Full details will be provided with your quote.

Cook Strait Ferry Crossings

During peak seasons - we strongly recommend to book the ferry crossing in advance due to high demand - Please advise names for every traveller as well as preferred date/time of crossing.

Spaces for vehicles on the ferries are also sometimes limited during the peak travel season.

Flights – Train and Bus bookings

We can book these for you and if available at special rates. Additional booking fees apply and will be charged separately.


A deposit is usually required at the time of booking to secure the booking, remaining balance is due generally 30 days before arrival. Some operators accept REST payment on arrival.

Travel insurance

In New Zealand personal injury is covered by the Accident Compensation Commission (ACC), however, Limited strongly recommends that all clients to take out Personal Travel Insurance at time of booking to avoid loss of deposits etc.

Our general cancellation policy is superseded by cancellation policies of various transport etc operators - see individual quotes for these.

General Cancellation Policy - General policy (may be superseded by tour operator's cancellation policy)

Loss of deposit after a booking has been confirmed and payment has been made

  • 30 days before start of hire/departure: loss of all deposits

  • 30 -10 days before start of hire/departure: approx 50% of remaining payment

  • From 10 days before start of hire/departure: no refund

  • No refund for unused, prepaid hire days after start of hire/departure

  • Special conditions apply for advertised specials, transport bookings (train and bus) and for special events

Amendment fees

Please be aware that cancelled bookings may incur further charges imposed by Airlines and Tour Operators and rental companies, which could be as much as 100%. We may also charge a fee on changes or cancellations.

Method of payment

Payment can be made by credit card - we accept Mastercard or VISA only.

Credit card details will be submitted via a secure payment page which keeps customer details completely secure. Payments can also be made by bank draft or direct credit (within NZ) into our nominated bank account which you will be notified at the time of booking/payment if this latter method is chosen.

Please ask for these details if you wish to make payment other than by Credit card.

Privacy policy

Any information supplied to Limited is strictly confidential and will not be passed on to any third parties, unless this is required as part of a particular booking where the operator requires credit card details from clients to secure a booking (generally used by motels within NZ).

We will alert you of this and we will not pass any of your details on without your consent.

You have the right under New Zealand Privacy Law to view and correct any information we hold about you.

Liability Limited is a limited company and operates as a travel broker. We will not be held responsible for any loss of enjoyment, loss or damage to luggage or personal effects, and/or damage resulting in death or personal injury which may result whilst travelling.

All transportation, land and sea and air is subject to terms and conditions of the company providing this transportation. Most have limited liability themselves or exclude liability. These particular terms & conditions can be obtained from the carriers involved on request.

Website validity and accuracy

Information and rates contained within this website have been compiled with diligence and care. Every effort has been made to ensure its accuracy, however sometimes changes do occur at short notice and therefore it is sometimes not possible to rectify the changed information to immediate effect.

Regrettably sometimes errors do occur. Please check all details at time of confirmation of a booking.

Law and jurisdiction

Any matters arising at all in relation to signed contracts and agreements with transport providers (land, air or sea) are governed by New Zealand Law and are subject to the jurisdiction of the Courts of New Zealand.